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Support
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Common problem
1.What services does QIE Group soybean flake low-temperature production line equipment installation and technical support include?
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A: QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes all-round support from the start to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, employee training and subsequent maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, and that the customer's operators can master the use of the equipment, ensure smooth production, and obtain continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.
2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?
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A: To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.
3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?
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A: Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001
4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?
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A: Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.
5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?
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A: QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.
6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?
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A: The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.
7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?
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A: The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.
8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?
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A: Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.
9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?
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A: In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.
10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?
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A: The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.
Enterprise Terms and Policies: 1. Commitment to Quality Assurance: QI ' E Group is committed to providing high-caliber grain and oil machinery that meets international benchmarks and certifications. Our manufacturing process adheres to the ISO9001:2000 quality management system certification, ensuring that both our products and operations lead the industry standards. In the event of product defects arising from manufacturing, QI ' E Group is prepared to abide by applicable laws and regulations, offering customers free repair or replacement services. 2. Protection of User Privacy: Our company is devoted to honoring and safeguarding the personal information and privacy of all users. QI ' E Group follows stringent privacy protection laws and regulations, ensuring users’ personal data is not shared with third parties without their consent, except in compliance with legal protocols or through explicitly defined partnerships that respect privacy protection principles. 3. Return and Exchange Procedure: QI ' E Group provides fair return and exchange policies. Should there be any non-user-related damages or functional issues with the product within the prescribed timeframe, customers may initiate a return or exchange by following our outlined procedures. These terms detail the process, criteria, and duration for returns and exchanges to ensure a just and efficient resolution. 4. Promise of After-Sales Support: We are committed to offering extensive after-sales services, encompassing installation assistance, operational training, and technical support, ensuring that customers maximize the utilization of our products and solutions. Customers can receive immediate and professional responses to any product or service inquiries through our service hotline or online support channels. 5. Compliance with Legal Standards: QI ' E Group fully adheres to all local and international legal regulations applicable in the countries where we operate. Our business practices are parallel to ethical standards and legal requirements, ensuring that all transactions remain lawful and fair. 6. Policy Modifications and Updates: QI ' E Group reserves the right to modify and update these policies at any time. Users will be notified of revised policies through our official website or other appropriate avenues. Continued service usage by users will indicate their agreement to the updated policies. 7. Dispute Resolution Mechanism: Should a dispute arise, QI ' E Group strives to resolve the issue amicably through negotiation. If such efforts do not result in resolution, the dispute will be referred to the appropriate court in the jurisdiction where QI ' E Group is based for legal adjudication. We are dedicated to protecting our customers' interests with integrity and diligence to ensure a fair and transparent dispute resolution process. This policy declaration represents the official stance of QI ' E Group, intended to maintain the professionalism and accuracy of our business practices, avoid any exaggerated or misleading claims, and firmly safeguard the rights and interests of our customers.
Qi'e Grain and Oil Machinery Co., Ltd.
Terms and Conditions
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Technical Support
QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.
Enterprise After-Sales Service Terms: 1. Warranty Service: 1. All products distributed by QI ' E Group come with a one-year warranty period, commencing from the date of successful installation and commissioning. 2. During this warranty period, if the equipment fails or sustains damage due to inherent product quality issues, QI ' E Group will provide customers with free repair or replacement services. 2. Technical Support: 1. We offer guidance for installation and commissioning to ensure effective equipment use. 2. Customers receive comprehensive operational training and technical consulting to grasp equipment performance and maintenance procedures. 3. Technical consultation support is available via telephone, video, or email, ensuring rapid responses to user inquiries and technical challenges. 3. Maintenance Service: 1. We assure a maintenance service response time within 24 hours during working days, with expedited reactions for emergencies. 2. In cases of non-human damage, only applicable replacement parts costs will be charged. 3. Regular inspections and maintenance services are provided to enhance the stable operation of the equipment. 4. Spare Parts Supply: 1. We ensure quick and effective supply of spare parts to sustain uninterrupted and stable operation of customer equipment. 2. Limited spare parts support and maintenance services remain available even for discontinued or upgraded equipment. 5. Response Time: 1. Upon issue reporting, the QI ' E Group After-Sales Service Center promises a response within 4 hours of notification. 2. Actual response times may vary based on situational factors and regional differences to guarantee timely service delivery to users. 6. Other Services: 1. Customers can opt for a maintenance service contract that includes regular equipment inspections and specialized maintenance services. 2. We also provide consultation and implementation services for equipment upgrades and modifications to assist users in improving production efficiency. 7. User Feedback: 1. A user feedback system is established to systematically collect user insights and suggestions. 2. User feedback will be addressed promptly to ensure continuous enhancement of customer satisfaction.
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After-sales service
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Maintenance service
1. Rapid response and fault diagnostics: QI 'E Group provides prompt customer service support to quickly diagnose faults via phone or online channels, thereby reducing downtime. 2. On-site repair solutions: Our proficient maintenance team is ready to arrive at the customer's location promptly to perform necessary repair and maintenance tasks. 3. Remote monitoring combined with technical support: We offer real-time technical assistance through remote monitoring of equipment performance to prevent potential problems. 4. Spare parts inventory: Our extensive stock of spare parts ensures quick replacements, ensuring the continuity and reliability of equipment operations. 5. Regular maintenance programs: We provide scheduled maintenance plans customized to the usage of equipment, extending equipment life and enhancing performance. 6. Training sessions: We deliver routine training on the operation and maintenance of equipment to empower the customer's team in self-repairing capabilities, ultimately reducing long-term operational expenses. 7. Modernization: We provide software and hardware upgrade services that align with the latest technologies to keep equipment at the cutting edge of innovation. 8. Clear pricing structure: Our transparent maintenance service pricing ensures no hidden costs, fostering openness and fairness in our services. 9. Quality control: We rigorously comply with the ISO9001:2000 quality management standards to assure quality across all maintenance tasks, guaranteeing service dependability. 10. Innovative maintenance approaches: We are committed to developing advanced technologies and strategies for maintenance, providing more effective solutions for fault resolution and equipment optimization.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service
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